Terrible, couldn't last a month - Contact Center Representative UCHealth Employee Review

1.0
May 10, 2024
Recommend
CEO approval
Business outlook

Pros

None it was a waste of time

Cons

- Training was terrible. Was told training was 4 to 6 weeks when it was actually only 2 weeks. The trainer Omar was extremely slow and treated us like children. - No holiday pay, PTO was removed from bank for holiday - No 401k, company is a non-profit so there was only a 403b option - Calls are repetitive and depressing since there were no appointments available for several months out - The week I quit, several others had also quit that had been there awhile - High turnover - When hired I was told it would only be to schedule patients when in reality it was scheduling, signing people up, medication refill requests, sending over to nurses for possible emergencies, etc

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5.0
May 4, 2026
Recommend
CEO approval
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Pros

Supportive company. Great educators. Great coworkers on the floor I worked on. Felt safe, and up to date on current practice.

Cons

Lack of techs. High turnover.

1
2.0
May 20, 2026
Recommend
CEO approval
Business outlook

Pros

High Acuity patients Maintain Skillset Job security

Cons

Too many patients in a day and not enough time to spend with them. Minimal admin time to manage InBasket and patient needs. Frequently need to juggle a full and complex patient schedule with urgent test results and care coordination. Have to use personal PTO to cover holidays and any time the clinic is closed due to circumstances outside of our control. (weather, power outages, etc) Annual performance Bonuses are now being determined by online patient feedback scores.

1
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