Morale continues to drop - Scrum Master U.S. Bank Employee Review

3.0
Mar 27, 2024
Recommend
CEO approval
Business outlook

Pros

Salary overall is good and on par with similar roles in the industry. The benefits are decent, yes they could always be better, but again they are likely on par with the direction others have gone. The bank is an ethical company to work for; even with the cons I list, I have never been asked to do anything not above board. I appreciate this a lot about working for U.S. Bank and it's one of the reasons I stay here. I appreciate the leadership that Greg C. and his team bring regarding DEI. This initiative should be important to all; it's the right thing to do.

Cons

CEO received a huge pay bump in 2024 but most of us were told we didn't meet our goals. As a result, our yearly merit increase is less than half that of inflation, and bonuses were reduced. I think Andy is a great CEO but I'm curious how we cannot meet our goals but Andy still gets his raise. Leadership often appears to make decisions without knowing the whole story. Communication is also very poor and tone-deaf at times. Leaders give off this ivory tower vibe anytime people complain about RTO. They openly ignore how the financial impact on us, is much greater than on them. Due to their high salaries; parking and gas prices being way up don't have the same impact on their bottom line. Leaders often spend money on lunches, breakfasts, shoes, travel to India and so there is little budget left at the team/group level. This kills morale for those, especially people driving into offices. The bank has done a very poor job with RTO, the spaces are not inviting, leaders and managers often are not there (still living in a remote city) and the general response is "Deal with it, this is how it was before". Again very tone-deaf of leaders to talk this way. Even with these Cons, I do like working for the bank, thanks to my amazing coworkers and in my case my manager.

Explore other reviews about U.S. Bank

5.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

Friendly Environment and Hybrid Work Model

Cons

Have to pay for parking

1.0
Jul 3, 2026
Recommend
CEO approval
Business outlook

Pros

The pay is market average, and the benefits are quite good. I love my peers. The vast majority of them are kind and talented people. I truly enjoyed my first several years with the company. Well past the honeymoon period for a new employer. And at the time, I recommended this place to anyone I knew looking for a job.

Cons

Management is a mess from the bottom up. The culture of the company has drastically changed over the last several years because of frequent retirements, layoffs, and reorganizations. Employees I know from across describe the same experience: the company has gone from outstanding culture to one that feels openly hostile to its employees. Management decisions are built like cudgels and enforced through all stick and no carrot.

1
See reviews by: Helpful|Rating|Date|All