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      U.S. Bank

      Engaged employer

      U.S. Bank reviews

      They absolutely do not care about their employees. - Digital Banking Specialist U.S. Bank Employee Review

      2.0
      Jan 17, 2024
      Digital banking specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits, pay, VTO, and being remote

      Cons

      This company cares nothing about their employees or the customers. They constantly micromanage. The policy’s change every week it seems like. The calls are back to back and they want you to be a robot. They complain about you putting a customer on hold but managers take so long in the teams chat to assist us. And when you first start they give you nice raises but after the first year you get nothing but maybe some merch from the company. They also have no policy put into place for the unhappy customers so you’re forced to get screamed and cursed at until the customers are done and hang up. And managers blatantly REFUSE to take escalations.

      Explore other reviews about U.S. Bank

      5.0
      Jun 25, 2026
      Product manager intern
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly Environment and Hybrid Work Model

      Cons

      Have to pay for parking

      1.0
      Jul 3, 2026
      Senior software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      The pay is market average, and the benefits are quite good. I love my peers. The vast majority of them are kind and talented people. I truly enjoyed my first several years with the company. Well past the honeymoon period for a new employer. And at the time, I recommended this place to anyone I knew looking for a job.

      Cons

      Management is a mess from the bottom up. The culture of the company has drastically changed over the last several years because of frequent retirements, layoffs, and reorganizations. Employees I know from across describe the same experience: the company has gone from outstanding culture to one that feels openly hostile to its employees. Management decisions are built like cudgels and enforced through all stick and no carrot.

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      U.S. Bank reviewsU.S. Bank Digital Banking Specialist reviewsU.S. Bank review