Great idea; poor execution - Trust and Safety Specialist Turo Employee Review

2.0
Apr 28, 2025
Recommend
CEO approval
Business outlook

Pros

Peers were amazing; work setup and flexibility was great, benefits great, customer base is full of incredible people.

Cons

Pay is absolutely atrocious. Company relies on “Radford scales” to set pay based on market averages, but this scale did not account for inflation (starting pay for a claim associate has been around $48k for 5ish years; that’s a huge relative decrease.) Very punishing job for high achievers. My biggest regret at Turo was going into the office, making connections, being helpful to everyone I met, learning, and working to improve things as much as my scope allowed. I would’ve been much better served spending my time working remote doing the bare minimum with my Xbox or a second job running on another screen, and that’s sad.

Explore other reviews about Turo

5.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

Caring and supportive place to work.

Cons

The delayed IPO makes generating liquidity difficult.

5.0
Feb 26, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I’ve been at Turo for over seven years, and that alone says a lot about how I feel about this place. I’ve learned so much here. I’ve grown as a professional, taken on real responsibility, made mistakes, learned from them, and been given the opportunity to improve and keep moving forward. This environment builds confidence and loyalty. The work is challenging in a good way. It has pushed me to think bigger and solve meaningful problems, and when you make progress, you can actually see the impact, especially on the government relations team. The people truly make it special, from the CEO to the CLO to my VP and Director. There’s strong collaboration, a sense of ownership, and a team that genuinely cares. I’m proud to be here and excited about what we’re continuing to build.

Cons

Like any growing company, it hasn’t always been smooth. We’ve been through ups and downs together, and that has built trust, but it hasn’t been without difficulty. We’re back in a hybrid model now, and while we’ve adapted well, change takes adjustment. We’ve also experienced departures and layoffs, which was tough because we lost some really good apples. That part was not easy. But even through those moments, the company has continued to evolve, and change has brought new opportunities and fresh energy.

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