Horrible department - Claims Turo Employee Review

1.0
Dec 26, 2025
Recommend
CEO approval
Business outlook

Pros

Holidays off are a plus

Cons

Management is lost and incompetent. They want to outsource as much as possible and would rather have someone in Peru take your job and pay them 50% less than someone with experience who can help the customer. They don’t invest in the team. Bonuses are told as an incentive but you can never attain one. They say they pay the “75th percentile for the market” but no one ever makes that, and other jobs in the claims space pay way more. but they lie and say they pay in line with the market because of their “data”. The CEO is out of touch. Self driving cars will eventually kill the rental car industry anyway. Culture is destroyed, benefits removed, put more of the cost of health insurance on employees without telling us. Just stay away, it’s not worth it.

Explore other reviews about Turo

5.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

Caring and supportive place to work.

Cons

The delayed IPO makes generating liquidity difficult.

5.0
Feb 26, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I’ve been at Turo for over seven years, and that alone says a lot about how I feel about this place. I’ve learned so much here. I’ve grown as a professional, taken on real responsibility, made mistakes, learned from them, and been given the opportunity to improve and keep moving forward. This environment builds confidence and loyalty. The work is challenging in a good way. It has pushed me to think bigger and solve meaningful problems, and when you make progress, you can actually see the impact, especially on the government relations team. The people truly make it special, from the CEO to the CLO to my VP and Director. There’s strong collaboration, a sense of ownership, and a team that genuinely cares. I’m proud to be here and excited about what we’re continuing to build.

Cons

Like any growing company, it hasn’t always been smooth. We’ve been through ups and downs together, and that has built trust, but it hasn’t been without difficulty. We’re back in a hybrid model now, and while we’ve adapted well, change takes adjustment. We’ve also experienced departures and layoffs, which was tough because we lost some really good apples. That part was not easy. But even through those moments, the company has continued to evolve, and change has brought new opportunities and fresh energy.

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