Snake under the mask - Customer Success Manager Tubular Labs Employee Review

2.0
Jul 1, 2021
Recommend
CEO approval
Business outlook

Pros

Difficult to say. I think the benefits are the best parts.

Cons

Management settle dispute without all the parties and lack of transparency on issues. Business objectives lack alignment between the department.

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Tubular Labs Response
4y
Hi! Thank you for submitting your review. It’s always sad to see a review like this, but it’s also a bit surprising as we haven’t had any departures from our UK Customer Success team for a long time (> 1.5 years). We always welcome feedback and strive to create an open and safe environment for all Tubies and would have loved to have a chance to address your concerns while you were with us, but unfortunately, nothing was brought to our attention. We hope that your experience here had some positive moments (colleagues, training and development opportunities, great customers), on top of our perks and benefits and we wish you the best in your new adventures.

Explore other reviews about Tubular Labs

5.0
Jul 10, 2024
Recommend
CEO approval
Business outlook

Pros

Ambitious, impactful engineering projects. Engineering-first company led by engineers. Fair compensation. Great camaraderie between engineers.

Cons

High technical complexity. Engineers are expected to learn quickly and acquire both technical depth and breadth far beyond, say, pyspark programming all the way up and down the stack. Not a place for specialists.

4.0
Oct 10, 2024
Recommend
CEO approval
Business outlook

Pros

Fun projects where I got to work with great people with brilliant minds and great enthusiasm. Enjoyed great growth opportunities in both technical skills and ownership and leadership. We had great benefits, and the culture was very fun, where people legitimately seemed to enjoy being part of Tubular. I came out of my time at Tubular as a far stronger engineer than when I joined, and I will always value my time here.

Cons

Having more headcount would have been nice. But the major con was that everything changed after the acquisition, with the mass layoffs and mass exodus of many people and leaders. It always seemed like Chartbeat and Tubular always struggled with how to be a combined company, and I think the combined org will continue to struggle. There was a significant decrease in morale, and it seemed like the morale only continued to continuously plummet over time with factors like the reduction of benefits, continued attrition, and uncertainty in direction. The culture I loved sadly withered away.

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