Pros
Paid holidays. Vacation time based on length of employment and/or position. If you resign, vacation time is owed to you (but you’ll need to read the employee handbook to know exactly how much you qualify for upon your resignation). 6 paid sick days annually, which roll over every year if they don’t get used. Great stepping stone to learn from if interested in joining the banking industry. Excellent healthcare benefits and 401k match program. Genuine opportunity for growth in the FL and Capital Region, NY Branches, not necessarily the Downstate, NY branches. Working in the branches with other staff members was very positive. Other branches are always willing to help each other out with scheduling and questions about how to do things. Branch staff becomes a bit like an extension of your family. TrustCo really does hire friendly people, for the most part.
Cons
Wouldn’t recommend staying beyond 3 years. Stay to learn what you can and move on to a better financial institution. Upper management always had issues with high employee turn over. Scheduling in the branches was extremely dysfunctional. Upper management didn’t seem to truly value employees, unless those employees were at the top of the sales charts. Coverage requests were rarely granted and if they were, often coverage would be pulled due to scheduling issues in other branches. Especially if your branch is slow, a busier branch will always take priority. The slow branches are painful to work in, not enough work to keep your mind busy. Unfortunately, coverage is always taken from you to go to busier branches. Which makes it harder to get out of the branches and generate new business, making it impossible to meet the sales goals required for each branch. It’s a little catch-22. Pay isn’t as competitive as it needs to be in the downstate area. Slow response time with customer issues.