Apr 27, 2016
Anonymous employee
TrustArc Response
9yWhere we agree: TRUSTe has a great environment & location, solid work/life balance, awesome people, huge successes AND even more potential.
Where we disagree: the title of your review is “Turnover and Layoffs Common." Last year was tough, but it was a rare and painful hiccup that was entirely out of our control (EU’s Safe Harbor was ruled invalid). Aside from that, there have been no other recent layoffs, and our annual turnover percentage (for the last 4 years since we started tracking it) is consistently well below the technology industry standard.
That doesn’t mean we think we’re perfect. We’re taking aggressive steps to ensure we're ready for a steep increase of business demand (and success). We’re focusing efforts in the following areas:
• Improving our communication on high level goals for the company, departments, teams, and individuals
• Improving the sense of urgency and ownership through better performance evaluation and reward programs
• Providing Managers with training so they can inspire, motivate, and give solid action oriented feedback (and hold their reports accountable)
• Providing open communication about what it takes to succeed at TRUSTe (to avoid any unintended favoritism). This includes defining what success is for sales - how often should they be in the office and how much time should be out with clients (normally we like our salespeople to be out of the office with clients!)
• We’ve formed a new team of employees that we’re calling the IMPACT team to focus on many of the other areas you recommended we address (Culture, events, celebrations, benefits, training topics, and rewards)
We are excited about the near and long term future of TRUSTe (EU Privacy Shield and GDPR are exciting opportunities for us). As the privacy industry leader we have great plans for a very successful future.
We’re sorry that your experience here wasn’t as positive as you’d hoped it would be. We’re working hard to ensure others have a much better experience.