Disappointed - TP Support Trupanion Employee Review

1.0
Oct 11, 2014
Recommend
CEO approval
Business outlook

Pros

Nice to be able to take your dog to work each day.

Cons

Lack of respect shown to employees and Territory Partners out in the field. I've been in TP support for over 6 months now and the lack of appreciation and disrespect shown to them is kinda scary. These are the people making the company and are treated as expendable casualties. The CEO needs to be more involved with the management and the oil that operates the inner workings of this company. We're constantly told to 'improve' our work ethic and 'check up' on the TPs. I feel like a babysitter at times.

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5.0
May 3, 2026
Recommend
CEO approval
Business outlook

Pros

Five weeks pto from start.

Cons

Taking time off can drastically affect your pay.

1
2.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Very good benefits, especially PTO / Great coworkers with shared "values" (outside of upper mgmt) / Remote Help pets every day

Cons

The co has become another typical corporate greed - no longer cares about customer or staff experience, only the bottom line. Charges premium prices for not so premium insurance, with progressive cut backs in coverage yet continuous policy increases in much too large of percentage (as an employee, I could never afford my own plan). They used to be fantastic, progressive and all-inclusive. Now they keep hide their true behaviors behind a cloak of "transparency" and have lost sight of their own values.

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