"No call center culture" - A lie - Customer Experience Trupanion Employee Review

Honestly I really hate writing this review because I love the company itself. Trupanion is the best pet insurance out there, hands down. My dog wouldn't be here without it. I was unfortunately verbally abused by my immediate supervisor. My specific department is constantly going through changes as no one can decide what to do for processes. The metrics are hard to meet, and expectations are not set until you're being coached on it. Rules enforced differently for different employees based on tenure and favoritism/metrics. Managers not held responsible for their actions unless you go to the CEO, apparently This job makes me hate the company, and it has a significant effect on my mental health. I was told by a previous supervisor that none of the other managers wanted me here, and now im seeing evidence of that by having a target on my back, and having my every move nitpicked.