Not a good experience but paid the bills - IT Support Technician Truno Employee Review

2.0
Dec 22, 2025
Recommend
CEO approval
Business outlook

Pros

Flexible PTO Easy work Okay pay for work done

Cons

Outdated/rednecked tech results in tasks being harder than they should be Virtually no training outside of the first week Knowledge base is extremely poorly managed with out a lot of useless or wrong information Most techs aren't willing to share knowledge Outsourcing support to other countries Some managers ignore reports of other techs not doing their job and do nothing about it

Explore other reviews about Truno

5.0
Jan 2, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Changes have been mostly good.

Cons

Things could always be better.

2.0
Jun 2, 2025
Recommend
CEO approval
Business outlook

Pros

The only pros was getting to travel to different locations around the US

Cons

I was never home, constantly dealing with situations other people put you in, dealing with angry costumers, dealing with different managers, other departments constantly messing things up and us engineers having to fix things. We were always expected to make miracles happen, difficult managers to deal with. Everyone always wanted to tell us what to do and how to do our job. Support was horrible and would typically delay the jobs or making them take longer than they needed to be.

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