If it walks like a duck and talks like a duck..... - Operations Trueline Employee Review

Thank you for taking the time to share your thoughts. It sounds like this is a review for a sales position, rather than the position of Operations in which you’ve posted from. We’ll comment on the sales position so that our response is applicable. Our job posting clearly defines the sales component of the role, which entails making upwards of 60 calls a day on occasion, and this is reiterated throughout the initial interview and training. As in most, if not all, sales positions, sales people must hit their quotas/metrics in order to succeed. In order to help our team members succeed in this role, we have sales metrics which track the number of leads they are contacting each day, number of leads that come in, etc. Incentives such as trips to Jamaica and shopping sprees are granted to those who hit sales goals – and those who continually do not hit sales goals are let go, as in any other company. As a small business things change rapidly at TrueLine, and those that can adjust and work at the same pace as the organization do really well here. From training to monthly company-wide meetings we highlight that TrueLine is not a highly corporate business. People have a voice and things do change, offering the feel of a startup with the stability of an established business that’s been around for nearly a decade. We try to be transparent and keep everyone on the same page, as our ability to work as a team is what makes us successful. At TrueLine we do ask for a college degree and a minimum of a 3.0 in an applicant’s field of study. However, we also take into account candidates who have a track record of success in different aspects of their lives, like hobbies for example. To your point, we believe that a college degree ultimately doesn’t guarantee success in any position in life. Life experience and passion is what matters. When people with passion and personal accountability join our team, the rate of success is much higher. And yes you are correct, we did ask our employees to write honest reviews about the company. Glassdoor promotes this practice by providing a “Request More Reviews” email template, and also allows employers to send the review request from the Glassdoor employer dashboard. Thank you again for the insights, we appreciate your input and are always looking to improve our company.