Do Not Work Here - Operations Administrator True Potential Employee Review

- Pay - they pay you the bare minimum plus a £500 a month bonus but will look to deduct from that for any even minor mistake even if it’s not made by you (saw someone lose money because they started a message with ‘good afternoon’ and didn’t put the persons name. - Training - this is non existent at best, with no guides / material to help, you will get a 5 minute session on a task and then be expected to be perfect at it, and if you mess up they take bonus away no matter how minor the mistake. - Management - had the pleasure of two different line managers in my short time there, first one was a bit of a creep but at least he knew what he was talking about, second one was completely spineless and clueless so impossible to get a straight answer about anything from them. All line mangers seem to just be yes men for upper management who will view you as a resource rather than a person and speak down to you if you raise any concerns. - Work hours - overtime (unpaid) is expected on an almost daily basis, they will hire the bare minimum staff to get it all done but blame you for not working fast enough. Was doing 10 - 30 hours extra a week because they decided to just train me on certain tasks and if I didn’t stay to finish them not only would I lose bonus but the whole team would too so you feel like you can’t just stop. - Meetings - despite knowing they had not hired enough people to do the job even if given the full day there would be at least 2 daily meetings which served no purpose other than to discuss how much work there was but they were compulsory to join which just meant 30 minutes less doing the actual work so more overtime. - People - disregarding management everyone seemed to have been there less than a year or over 5 years. Without fail the people who had been there longer would stick up for management when we pointed out unfair working conditions or saying something needed to change with the mindset of ‘It was bad for me when I started so it should be bad for you as well’ which is just a backwards way of thinking but seems after working there so long you become bitter about having suffered so much. - Mental Health - despite all of the other things this is by far the worst and I likely would have stayed longer if not for their approach to mental health, which is effectively pretending it doesn’t exist. I told my line manger that I was struggling with stress etc and was having to have therapy once a week so couldn’t come into the office on that day (home working was possible) which they reluctantly agreed to. When things got really bad and I had some bad news in my family I tried to speak to my manager about it as I was struggling to sleep or even get through the day never mind doing overtime, their words were ‘if you are letting something like that get to you you might just not be true potential material’ this was referring to the bad news in my family. I was told they didn’t care about that and just threatened me with removing bonus completely if I didn’t continue to do the unpaid overtime. A couple of months after this conversation the manager made the decision that everyone had to come everyday for a three week period, I said I couldn’t physically come in everyday (still had therapy once a week) but was told it was non negotiable and had to come in everyday, this was the final straw and when I handed my notice in. I had even offered to change my therapy days to what suited them at my own time and cost but this was irrelevant. To add insult to injury he let one of the girls in the team have a day at home each week for driving lesson, which is clearly more important than therapy…