Wonderful place to work, until it wasn't - Communications Manager TruStage Employee Review

3.0
Dec 10, 2025
Recommend
CEO approval
Business outlook

Pros

CUNA Mutual Group was a top employer in Madison for decades. Sure, it had it's challenges and inefficiencies, but it's leaders & employees truly cared. They made a difference in the lives of their members & in the community at large. It was a place you were proud to work for. Bob Trunzo may not have been the best businessman around but he sure made us all feel good about the work we were doing. He did the right thing for us during the pandemic (even giving us a full week off at labor day), ensuring that our health and safety was tops. He will always be remembered fondly.

Cons

In 2023, CMG evolved to TruStage. The new brand was to encapsulate all the many disparate brands that CMG had offered over the years, which made sense. A new CEO - Terrance Williams - was appointed. Everyone was optimistic. In the 2 years since his hiring, leadership has been replaced entirely, with no regard for historical knowledge. The culture has gone downhill - with layoffs and restructuring frequent occurrences. When asked recently if I would recommend this as a place to work, I had to be honest and say "not right now. Wait a few years, until the next CEO is hired."

Explore other reviews about TruStage

5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible work environment, good salary and mission

Cons

Remote work standards vary team to team

1.0
Jun 19, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Used to be a great company to work for until about a year ago.

Cons

I have worked for TruStage for over 10 years. They recently made the decision to outsource a large amount of employees to another company- Wipro. 120 people lost their jobs at Trustage and TruStage signed an non-compete between themselves and Wipro in which none of the 55 employees who got an employment offer with Wipro could be hired in any other role until September 2027. I lost my health care, my pension, and my job security and TruStage didn’t care at all. I would be wary of working for TruStage as I hear they want to expand to outsource more jobs to wipro/india. It’s a disgrace the way they handled the outsourcing of loyal, smart, successful employees.

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