A Truly Rewarding Place to Work - Head of Customer Care TruRating Employee Review

5.0
Feb 17, 2025
Recommend
CEO approval
Business outlook

Pros

Working at TruRating has been an incredible experience. The global team here is made up of bright minds. It really is inspiring to work alongside such talented individuals. We learn from each other all the time. Everyone brings a wealth of knowledge and creativity to the table, which fosters a collaborative and dynamic environment where new ideas can thrive. The company culture is incredibly supportive and our culture teams work word hard to give us a positive, equal and fun working environment. Leaders are genuinely invested in employee growth, and there's a strong sense of community. We are all encouraged to learn, share, and grow together, making it easy to feel engaged and valued no matter your role. The products we create are truly unique, and it's amazing to see how much our customers love them. There's a real sense of pride in what we do, knowing that we’re delivering innovative solutions that make a real difference for our clients. Overall, it's a place where you can both challenge yourself and feel supported, while contributing to something impactful and special. I couldn't ask for a better company to work for.

Cons

If you thrive in a highly structured environment and prefer having your work fully planned out for you, this may not be the best fit. Things move quickly and the company relies on employees to be adaptable and proactive in shaping the future. Additionally, while cross-market team collaboration can lead to long hours, the company offers great perks and benefits, including generous holidays which balances the workload.

Explore other reviews about TruRating

5.0
Oct 9, 2023
Recommend
CEO approval
Business outlook

Pros

I’m a huge believer in our product and our vision (which is why the equity component is compelling). Our leadership works hard, and our founders truly embody the word “entrepreneur.” The team also genuinely wants to help each other out.

Cons

Specific to the job: very lengthy sales cycle since we’re selling a solution that touches what most enterprises see as a high-risk moment (payments). Just something to be aware of. About the broader company: a few too many recurring meetings. I can swallow it thanks to the many Pros of working here, but it’s a pain

2.0
Nov 4, 2024
Recommend
CEO approval
Business outlook

Pros

Product offering is truly disruptive and solves a real need in the market for higher customer feedback response rates. That is off-set by an extremely long sales cycle and small addressable market given the lack of technical partner enablement on a retailer's POS. Founders genuinely work to create a positive, fun work environment but that doesn't filter down into the day to day work within the sales organization.

Cons

Honestly the worst sales job I've ever had. No one has hit quota in years (if ever) and the sales cycle is extremely long - well over 1 year. The hardest part is the micro-management of every sales activity. Calls are recorded, you have to log every call and meeting, there is no top of funnel support, and you have to send hundreds of emails per week as part of the arduous KPI process. CRM maintenance takes a long time - checking boxes, updating next steps in the sales process, etc. You honestly spend more time doing mindless administrative work than actually selling.

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