Pros
Coworkers are awesome and work to help each other
Cons
Being tied to a phone to the point that you can't use the bathroom or get something to drink unless you are on break or lunch. If you do you're out of adherance and get told about it. Constant sales even though you are not a sales person. If someone calls to cancel service you have to "save" the account by offering discounts. People are cancelling for a reason and get very upset when you try to "probe" into why, which is what management wants. Phone calls are constantly monitored and graded. If you don't do 1 thing right you fail MAJOR micro-management in all aspects. Hours offered at time of interview are not what you get when you start. They change your shift constantly. Pay is minimal for what they expect you to do to keep a customer and the amount of work you have to put into the day. This is seasonal work and they do not tell you that in the interview. All they care about it staffing and nothing more. If you need help with something don't ask someone who's been there over 10 yrs. They cop an attitude and complaint about you.
