Beware - Unfortunately - The grass is not as green as it looks... - Inbound Retention Representative TruGreen Employee Review

The employment experience starts off fine for about 60 days in and then you begin to realize that the only reason the grass is looking green is because there is a septic tank underneath. Lots of turnover for call center agents. Some TLs can be covert in how they conduct their support and operating procedures. New and long-standing, loyal TruGreen customers are not being serviced with care and are being defrauded. It's unfortunate and sad. Many specialists are providing poor service or if any at all, which makes it nearly impossible as an Inbound Retention Specialist to build customer trust again to retain their business after trust has been broken on numerous occasions. And if you are able to retain any customers, you have to be borderline deceptive or lack a concious in order to maintain your expected retention stats to keep your job. Sadly, if these practices continue, TruGreen may lose their reputation as a trusted and viable company and the loyal customer base they worked so hard to earn their success over the last 50 years.