Run as fast as you can - Customer Advisor Trip.com Group Employee Review

1.0
May 31, 2025
Recommend
CEO approval
Business outlook

Pros

Coffee machine and a ice maker

Cons

**A Warning for Job Seekers Considering Trip.com** If you're thinking about working at Trip.com, I recommend doing thorough research before applying. Based on firsthand experiences and observations, there are significant issues that potential employees should be aware of: 1. **Management & Leadership** – Decision-making often lacks transparency, and employees may experience micromanagement or unclear directives. Leadership responsiveness to concerns is inconsistent at best. 2. **Workplace Culture** – While the company presents itself as a fast-growing organization, internally, there are reports of high-pressure environments, unrealistic expectations, and a lack of genuine support for employees. High turnover rates reflect the dissatisfaction among staff. 3. **Employee Treatment** – Many employees feel undervalued, with complaints about excessive workloads and dismissive attitudes toward concerns. Reports of favoritism and uneven workloads contribute to a frustrating work environment. 4. **HR & Policies** – HR is often ineffective in addressing complaints, and enforcement of policies seems arbitrary. Issues surrounding workplace ethics and fair treatment are regularly overlooked. 5. **Compensation & Benefits** – While compensation appears competitive at first, some employees report unclear bonus structures or discrepancies in promised benefits. There have also been concerns about pay not aligning with workload expectations. 6. **Career Growth & Development** – Opportunities for advancement within the company seem limited. Internal mobility and professional development initiatives do not always translate into real growth for employees. This review aims to provide transparency for job seekers so they can make informed decisions. If you’re considering a role at Trip.com, I recommend speaking with current or former employees to get a realistic picture of the place

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Trip.com Group Response
1y
Thank you for your feedback. We're sorry to hear about your experience and are committed to improvements. We recognise the broader concerns about workplace environment and operational practices highlighted in your review, and are actively examining these areas. Your insights are crucial, and we’d like to address your concerns. If you feel comfortable, please email us at EMEA.feedback@trip.com. Your input helps us enhance our workplace, and we hope to resolve any issues you faced. We appreciate your contribution to our growth and development.

Explore other reviews about Trip.com Group

5.0
Apr 6, 2026
Recommend
CEO approval
Business outlook

Pros

- Amazing growing team in the AMERICAS - Great work culture

Cons

- Early stage for some projects

4.0
Jun 15, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

regular wfh is good, and the food is quite deliclious around company.

Cons

lack of clear promotion paths, fast-paced environment.

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