Pros
1) Promotion opportunity every month for agents, and every 6 months for other staff. Always done fairly and based on performance. 2) The amount of benefits given through a Cash plan, snacks most weeks, free fruit, free Nespresso machine, free merch, free food when celebrating events. 3) Massive focus on employee satisfaction. A leadership team who listen and always want to improve. 4) Performance is clear for everyone through the performance evaluation mechanism. 5) The people and the culture- one of the best things about working in a multi cultured office, 6) Salary is checked against other call centres and very competitive. 7) Lots of opportunity to grow and develop through training, Linkedin Learning accounts an leadership support.
Cons
1) Pension contribution is minimal.