Working experience - Customer Service Agent Trip.com Group Employee Review

5.0
Mar 19, 2025
Recommend
CEO approval
Business outlook

Pros

- Comprehensive training program for new hires. - Ample time allocated for learning the necessary theories was incredibly helpful to ensure that we had a solid foundation before moving forward. - The length of the coaching phase was perfectly balanced and highly satisfying. - I also appreciated the opportunity to participate in surveys as it allowed us to provide feedback on what worked well and suggest potential improvements. - Staffs in the office are friendly and very welcoming which helps to create a supportive and positive work environment. - The company offers a clear path for career advancement, providing employees with numerous opportunities to grow and develop professionally. - The company excels in maintaining open and transparent communication between management and staff. - The company consistently recognizes and rewards employees for their hard work and achievements.

Cons

- Some of the materials in training were lacking examples related to the topic & may also sometimes be a bit confusing due to the wordings.

Explore other reviews about Trip.com Group

5.0
Apr 6, 2026
Recommend
CEO approval
Business outlook

Pros

- Amazing growing team in the AMERICAS - Great work culture

Cons

- Early stage for some projects

4.0
Jun 15, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

regular wfh is good, and the food is quite deliclious around company.

Cons

lack of clear promotion paths, fast-paced environment.

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