This is a great company to work for - Customerservice Agent Trip.com Group Employee Review

5.0
Mar 4, 2025
Recommend
CEO approval
Business outlook

Pros

It is a company that thrives for employees to feel welcomed, part of the group, and there are many opportunities to grow and develop yourself. The salary goes well with the positions and the annual leave is good, also nice benefits. The international environment for me is wonderful, you have colleagues from all over the world. This is one of the best jobs I've had for sure.

Cons

As every company, there are cons as well: they tend to make innumerous changes that will test one's resilience and patience. The KPI's can be unfair in some points. Everything is quite controlled and you have to be prepared to have everything you do accounted for. It takes a huge while to adjust, and to get used to the frenetic changes, but once you climatize yourself to the work culture, it becomes natural and with the right mindset you can grow to better positions.

Explore other reviews about Trip.com Group

5.0
Apr 6, 2026
Recommend
CEO approval
Business outlook

Pros

- Amazing growing team in the AMERICAS - Great work culture

Cons

- Early stage for some projects

4.0
Jun 15, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

regular wfh is good, and the food is quite deliclious around company.

Cons

lack of clear promotion paths, fast-paced environment.

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