Start off super but ended in burnout - Customer Support Specialist Trip.com Group Employee Review

We want to sincerely thank you for sharing your personal experience with Trip.com Group, appreciating the time taken to articulate both the initial excitement and the subsequent changes encountered. We take employee wellbeing very seriously and we are sorry to hear that you felt burn out. We thank you for your commitment to the role you undertook and efforts made to support the business. It is important to us that we welcome all new employees to a vibrant work environment and manage to sustain this culture throughout each person’s employee journey. We have a dedicated Culture & Engagement team and are committed to continually evaluate workplace practices and culture. We also are currently relaunching a library of new policies and procedures that have been reviewed and updated following employee feedback and workplace changes. Thank you again for bringing this to our attention. Please do contact us by emailing emea.hr@trip.com. Your input will help us identify areas for improvement and ensure a better experience for all employees.