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      Trip.com Group

      Engaged employer

      Trip.com Group reviews

      Horrible company - Customer Service Trip.com Group Employee Review

      2.0
      May 9, 2024
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly staff, thats all. Nice office.

      Cons

      - customers are very abusive. - higher departments don't care about agents. - burn out due to bad communication + horrible customers. - customers problem are never solved.

      Explore other reviews about Trip.com Group

      5.0
      Apr 6, 2026
      Market manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - Amazing growing team in the AMERICAS - Great work culture

      Cons

      - Early stage for some projects

      4.0
      Jun 15, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      regular wfh is good, and the food is quite deliclious around company.

      Cons

      lack of clear promotion paths, fast-paced environment.

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