This company could do a lot better but it doesn't want to. - Customer Service Representative Trip.com Group Employee Review

Upper management sometimes does not care about the quality but only quantity. This is not what the company was about at first. Rota is all over the place. It does not make sense at all. you will have 5 weeks of late shift or weeks where you shift changes 3 times. This won't help the agents. If there is a procedure that works, they'll tear it down and leave the agents a bit on their own saying "Use your soft skills". That's leaving agents on their own. Promise of a position that then you will have to wait months to have it or sometimes "due to unforeseen circumstances" is not given.