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      Trip.com Group

      Engaged employer

      Trip.com Group reviews

      Career in Trip - Customer Service Team Lead Trip.com Group Employee Review

      5.0
      Mar 25, 2026
      Customer service team lead
      Recommend
      CEO approval
      Business outlook

      Pros

      -good benefits for lifestyle -Good non-toxic environment -Good office location -Fast-paced career growth(managed to climb up the ladder in 1.5 year from customer advisor to assistant team lead then to escalation team and finally to team lead possition)

      Cons

      -Long hours worktime -Less work from home opportunity

      Explore other reviews about Trip.com Group

      5.0
      Apr 6, 2026
      Market manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - Amazing growing team in the AMERICAS - Great work culture

      Cons

      - Early stage for some projects

      4.0
      Mar 30, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Company culture is good and the compensation package is also good

      Cons

      Many company initiatives to prioritize at any given time

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