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      Trip.com Group

      Engaged employer

      Trip.com Group reviews

      Decent entry level position - Customer Service Advisor Trip.com Group Employee Review

      5.0
      Sep 29, 2025
      Customer service advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      workplace culture promotes balance additional perks (e.g., gym discount, pension contributions) attractive office location

      Cons

      Work volume can feel overwhelming (having to answer a high number of calls/chats) Training materials are outdated at times

      Explore other reviews about Trip.com Group

      5.0
      Apr 6, 2026
      Market manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - Amazing growing team in the AMERICAS - Great work culture

      Cons

      - Early stage for some projects

      4.0
      Jun 15, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      regular wfh is good, and the food is quite deliclious around company.

      Cons

      lack of clear promotion paths, fast-paced environment.

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      Trip.com Group reviewsTrip.com Group Customer Service Advisor reviewsTrip.com Group review