Pros
There's so many opportunities to grow at Trilogy as an administrator. This is largely due to massive turnover due to burnout. The mission is wonderful and the people at the top are largely true believers in the work.
Cons
The culture can be quite toxic. Gossip is pervasive from the c-suite downward. Issues are not dealt with well, or if they are they are dealt with, it is done poorly. Leadership seem to believe that the complete absence of support for managers and directors can be rectified with one or two day seminars. The HR team is generally well meaning but also generally incompetent. HR staff are regularly burned out, then driven out of the company, then blamed for all the problems. Overall turnover is rampant and generally around 25 percent annualized. Very weak operations team. Bad financial leadership. Poor planning generally. Too focused on growth and not enough focus on sustainability. Senior leadership seem to not know what they are doing. Projects are taken on without the necessary resources and people in place, and frequently end poorly as a result. Facilites are mostly inadequate, with some being quite dilapidated. Clinical employees and leaders often assume the worst intentions on the part of administrative employees, which really constitutes to a negative culture and high turnover in those spaces (HR, finance, IT, operations). HR leadership is too focused on recruitment, and recruitment is poorly executed, leading to the onboarding of unqualified individuals with little aptitude for the work. Far too many bad actors get onboarded as well. DEIA is a complete afterthought and does not get the resources it needs to accomplish anything. Managers are often unqualified individuals with the best intentions to do well, but without any support or training, they often fail, burnout, and leave. Personnel policies are regularly disregarded and mixed messaging on people management is rampant. The organization as a whole is very conflict avoidant, which goes back to the toxic gossip issue. FMLA and ADA accomodations are often weaponized, both by management retaliating and the employees receiving them. Record keeping is a joke. Benefits are mid at best. There were many shifts in expectations around remote/hybrid work. In a town hall meeting February 2025, CEO said that there would be no layoffs, then by May we were doing layoffs. The office carpet was gross. Performance expectations were very inconsistent. Annual reviews change structure every year. Rampant labor law violations. Hourly employees are frequently told not to clock their overtime and to skip their lunch breaks. The therapist pay structure is nonsense and disincentives quality work and vacation time. Far too many payroll errors. Clinical staff are regularly traumatized and receive little to no support for their experiences.