Will you recognize greatness in people and make genuine effort to keep them? - Customer Service Representative TriVita Employee Review

2.0
May 26, 2023
Recommend
CEO approval
Business outlook

Pros

Health based products seller and provider of wellness knowledge to help bring a balanced, thriving life to customers. The health concepts learned by employees here will forever change their approach to health and they will be able to intelligently share much knowledge of wellness to innumerable groups of people.

Cons

At it's peak it was a company with an outstanding staff of corporate leaders and very good at selling well made products and excellence in customer service. After a certain obstacle and changes in corporate staff and not able to keep the most valuable people, the company leadership is now operated by family members of ownership. When product ingredients change and employees are not taken care of, this will adversely affect the perception of a company that sells itself on the concept of CARE. Care for the 2 most important assets: the staff, and customers.

Explore other reviews about TriVita

5.0
Aug 10, 2022
Recommend
CEO approval
Business outlook

Pros

I have worked for TriVita almost 10 years now. I've had the opportunity to work in several depts, wearing many hats and have been able to grow personally as well as in diverse experiences. The company is Christian based with a passionate goal of wellness; practicing it and sharing it with others. The CEO is amazing-living proof of living a life of spiritual, physical and emotional wellness! I've been able to grow within this company as well as learn too many things to list. The people working here are amazing as well. There is no one you can't go to that isn't willing to help, coach and teach.

Cons

If you're offended by expressed Christianity, you won't be a good fit.

2.0
Sep 5, 2013
Recommend
CEO approval
Business outlook

Pros

Its all about the customers! The building is beautiful, location is great and the people doing the work are amazing! TriVita is the CEO's labor of love, he truly believes in the mission and the purpose of TriVita.

Cons

While the CEO is the real deal, the managers in place are sadly not qualified to be in their positions. It is a small, family run company that has created an environment and culture that is all about the perception of success rather than actual success. Agents and low level employees are treated poorly, the HR department is a complete liability to the company. IT works hard, but the resources and management is lacking, and the CARE Center (call center) is a complete disaster. No one is held accountable, everyone in management plays the "blame game" As a member of management it is heart breaking to see the abuse of the employees and having no recourse or avenue for which to report or correct, your only option is to leave.

7
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