Worst experience I've ever had with a company. - Retail Operations Trek Bicycle Employee Review

1.0
Feb 15, 2024
Recommend
CEO approval
Business outlook

Pros

- Great discounts on products. - Great opportunities to host events for your local cycling community. - They give you free merch when they acquire your store. (I couldn't think of anything else.)

Cons

I want to let it be know that I was on a store that was acquired within the last few years. Prior to Trek coming in our owner always made sure to get us our 40 hours and we had annual meetings to discuss raises. Since Trek has come in. - The company has gutted most of our previous employees leaving us severely short staffed while constantly complaining about why we cant get more "projects" done. - Corporate will not allow anyone to get their 40 hours and consistently keeps cutting full time hours. - They've continually led part time employees on about giving them full time employment and from one day to the next let them know they have no hours for them for the upcoming month. (People can't live on the idea of a job) - They continue to say that they don't have the budget for people while continuing to acquire more stores and then keep letting those people go. - They continue to set unrealistic expectations while in the midst of a recession and offer no support from marketing or any advertising to help drive customers to the shops. (We had a better marketing operation as a small shop.)

Explore other reviews about Trek Bicycle

5.0
Jun 27, 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, decent work like balance

Cons

No room for growth, bike industry is going down hill

1.0
Feb 1, 2026
Recommend
CEO approval
Business outlook

Pros

The people you work with are awesome. If you don't make some lifelong friends here, you're probably doing something wrong.

Cons

A few years ago, there was a change at TREK. It didn't happen quickly, but the culture started to change as the industry started to return to pre-covid business. Many of the people that helped shape TREK's amazing culture started to leave. Those that stayed endure brutal layoffs and report to people that now exist in their positions only for their own self-interest. You have to understand that TREK was not a company that many people used to leave. The direction of the company feels uncertain. Leadership seems to care little about retaining long term employees. They have let so many people go in different fields that a lot of day-to-day operations seem to slow down. Purchasing customers also led to a major shift in how the company runs today. It's much less calculated, and directional changes in how the company operates seem to happen with no notice and with poor planning. TREK will eventually find it's path forward, but it's doing so at a steep cost - the loss of dedicated and loyal employees that were there for the mission and future of the company. They brought integrity, (real) brutal honesty and vision for what the company could be. The only thing keeping TREK in it's market leading position today is simply how poorly the rest of the cycling industry is doing right now.

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