Terrible pay.
Mandatory over time.
Poor communication between departments and even within each team.
Even if goals are exceeded it's not enough.
WFM denies all time off requests you have to pleaded your case to them of why you need time off.
No clear training in the beginning. More than half of what you learn isn't even used on the daily.
They keep losing big clients due to empty promises in the client contracts.
Very high turn over in the call center
They expect you to only use the restroom on your breaks and to be "chained" to your desk at all times during your shift.
They still use time cards and managers/supervisors will change your time card with out your permission.