Moving In the Wrong Direction - Senior Travel Consultant Travel Incorporated Employee Review

3.0
May 4, 2024
Recommend
CEO approval
Business outlook

Pros

Remote work, great technical support, decent benefits

Cons

Remote, but required to travel to headquarters in GA twice a year, call center environment, incredible pressure to get clients off the phone so you can move to the next caller, supervisors and team leads that started in the 80's and 90's that have lost their effectiveness and desire to lead, creepy "Work Force Management" that can listen to you in your home even when not actively on a call through the new phone system (several employees have been reprimanded for conversations they had when on unavailable), experienced agents are responsible for and constantly tagged to assist new employees with zero travel experience which cuts into their productivity affecting their bonus. You can see by the company's response below how committed they are to becoming a call center instead of a reputable travel management company. If you are a bona fide travel agent, I would say avoid, If you are coming from another call center like AT&T or Direct TV, you will be just fine and probably do very well.

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Travel Incorporated Response
2y
Thank you for sharing your candid feedback. We are committed to continuing to provide a great workplace for associates for many years to come, and doing so requires that we adjust and evolve. There are more changes on the near horizon which will provide additional support for our Travel Consultants, making it easier for all to get real time support and have access to resources. We're disappointed that you won't be here to experience these improvements, but we understand that change is not for everyone and respect your decision to move elsewhere. Best of luck with your new ventures!

Explore other reviews about Travel Incorporated

5.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Very nice and supportive leadership.

Cons

QRF can lead to burn out

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Travel Incorporated Response
6d
Thank you for taking the time to share your feedback. We're pleased to hear that our leadership team made a positive impression. We recognize that the travel industry can be especially demanding during periods of disruption, and we understand that increased workloads can be challenging. We're committed to continually evaluating our staffing, planning, and support strategies to better assist our consultants during these busy times. We appreciate your feedback and encourage you to connect with your leader or HR if you'd like to discuss your experience further.
1.0
May 12, 2026
Recommend
CEO approval
Business outlook

Pros

There are none, if you have a disability don’t waste your time it isn’t worth your mental health. You deserve a company who knows the difference between disruptive behavior and sensory overload and who cares about you as an employee.

Cons

They seem to discriminate. With being on the spectrum i had a sensory overload for my first time alone in an airport. It isn’t the same as disruptive behavior as it was flagged as a medical emergency. The company did not attempt to reduce any sensory stressors or offer some form of assistance. Instead they made me feel bad about having a disability that isn’t my fault rather than seeing the disability for what it is. As someone on the spectrum I should have been protected, not just let go when my dedication, commitment, and skills would have outweighed the sensory overload situation. They also said I asked too many questions. Isn’t that what training is for? To ask questions and make mistakes before production? I remember the trainer on day one even telling us ask as many questions as we want it doesn’t bother her she prefers us to ask questions so we can fully understand something. I definitely was targeted just for having a disability.

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Travel Incorporated Response
1mo
While we are sorry that this opportunity did not work out, the claims in this review are not accurate. We remain committed to providing a supportive and inclusive workplace for all team members.
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