Pros
The TM team is very professional, quite helpful, and extremely encouraging. There is a great online forum where virtually every question can be asked and/or answered. The TM management staff have created a team environment which was VERY helpful to me when I was starting out, learning the ropes. Once you have familiarized yourself with their Style Guide, it's smooth sailing. I've been with TM since January of 2017 and I'm so glad that I took the chance. The pay is decent and you're in control of how much or how little time you put in. Opportunities for advancement to higher pay rates are also readily available. Compared to some other transcription services with which I've worked, TM is TOP-NOTCH. I'm sticking with this one!!
Cons
I have no complaints. If you're not successful, it's not because they haven't given you the tools to do so.