May 26, 2021
Trakstar Response
4yTrakstar has been through stages of growth and change over the past few years as the company has expanded with acquisitions and as new, experienced leadership joined the team to build and grow the company. When acquisitions occur or there are new leaders brought in, there is often a shift in strategy, process, and operational structure. Change is a natural process in business and not every employee is comfortable with those changes, especially when it includes larger teams and different strategies focused on sustainable growth.
With respect to the decisions made to enhance and develop the products, there has been very active movement in this area with new hires that have brought an increased level of skill and discipline within the product management function, new capabilities that let us listen to and involve our customers in product development decisions, and on-going investment in the stability and infrastructure of our products.
Lastly, the leadership team at Trakstar takes the well being and contributions of all employees seriously. The organization responded to the challenges of the past two years in an effort to ensure continuity of operations, expanded flexibility and benefits for remote work, and more, including 401k matching. Our recent strategic planning process identified employee well being as one of three foundational pillars on which we will focus moving forward; the leadership team is listening to current and former employees and are shaping our priorities accordingly.
We appreciate your response and the concerns you raise, though we do not necessarily agree. Thank you for sharing your perspective and we wish you all the best.