The exodus has begun. Stay as far away from this place as possible. - Customer Service Representative (CSR) Trace3 Employee Review

1.0
Aug 25, 2021
Recommend
CEO approval
Business outlook

Pros

Not many. It used to be decent, but it has been horrific for the last few years. Most of the best people have left in the past year and more will be leaving very soon. The best thing about this place is many have used it as a jumping off point to get to a decent VAR.

Cons

Where to begin? Salaries are low. Management is dreadful. Everything about 5/3 bank, which owns LaSalle, is awful. The benefits are horrendous. Many of the salespeople are misogynistic back-slappers and are enabled and encouraged by the company president, who knows about the behavior and does nothing about it. He probably encourages it. Employees are forced to work nights and weekends, most for no overtime. Promises are made and never met. Employees are routinely gaslighted to believe that they are the problem. Managers are cold and uncaring. The culture was destroyed when 5/3 bought the company and management has destroyed any morale that still existed. Most of the best people have left. More will be leaving soon.

Explore other reviews about Trace3

5.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing co-workers, great benefits including food and drink, great PTO, and good communication.

Cons

Sometimes paperwork and similar things related to employment can be slow.

5.0
May 8, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Trace3 has an incredibly supportive and compassionate leadership team. Managers genuinely care about their people as individuals, not just employees, and they consistently show up with empathy, encouragement, and trust. There’s a strong focus on professional growth, with plenty of opportunities to learn, take on new challenges, and get exposure to projects that align with your interests and strengths. Collaboration is a huge strength here. Teams work well together across roles and functions, and there’s a true sense of consistency in how people partner and communicate. No one hesitates to step in and help when needed — even outside their immediate responsibilities — which creates a culture of shared ownership and mutual respect. On top of all that, the culture is genuinely fun and energizing. People are smart, driven, and kind, and the environment makes it easy to enjoy the work you’re doing alongside teammates you actually like working with. Trace3 strikes a rare balance between meaningful work, strong support, and a positive, engaging culture.

Cons

No cons at this time

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