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      ToursByLocals

      Engaged employer

      ToursByLocals reviews

      What was probably a great place to work, now is another call centre - Anonymous employee ToursByLocals Employee Review

      1.0
      Jun 21, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The headquarters of the organization is centrally located and it offers easy access by public transit. ToursByLocals offers free coffee and free healthy snacks. Casual attire is allowed. ToursByLocals offers a certain schedule flexibility to most of its employees.

      Cons

      Favouritism is a serious issue at ToursByLocals. Employees are promoted to made up roles. Some are allowed to work from home or remotely based almost exclusively on their personal relationships with the owners, president, and directors of the company. Workers in the call centre are expected to perform a long list of robotic tasks, and are constantly reminded of their small errors made while following unnecessarily detailed procedures. Despite recent efforts ToursByLocals does not listen to its call centre employees. The procedures and some positions at ToursByLocals change yearly for no apparent reason and with no consultation of its employees. The organization does not seem to value long time employees.

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      ToursByLocals Response
      7y
      We're certainly not happy to read these comments on Glassdoor - our message to the team is that we’re all tasked with inventing ToursByLocals and we encourage frank discussion with anyone who has concerns. ToursByLocals is growing at greater than 50% per year and is constantly evolving procedures and organizational structure with a view to improving our effectiveness. It is not correct to say that we don't consult with our employees regarding these changes - everyone has input. But we don’t always get it right. We would encourage this person to not have their comments end here. Instead, we want productive conversations with any team member who can help us improve.

      Explore other reviews about ToursByLocals

      5.0
      May 1, 2021
      Tour guide
      Recommend
      CEO approval
      Business outlook

      Pros

      Great service for local guides

      Cons

      Sometimes requests are too far away

      1.0
      Aug 4, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - remote position - flexible(ish) working hours

      Cons

      - ZERO room for growth (you would do the same job as long as you are at the company. they are trying to implement some changes, but it is just on paper, make you to work more, but salary would remain the same) - huge favouritism - extremely chaotic - management lies to your face - the language they are using is very corporate ("it's not about compensation it's about the mindset" lol) - they fired people for no reason given - they don't employ you, but force you to be a freelancer - false promises about payraise, the annual raise is RIDICULOUS - Account Management managers are a joke, highly unskilled and fake

      5
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