A warm and inspiring environment - Senior Account Executive Touchdown PR Employee Review

5.0
Jan 21, 2026
Recommend
CEO approval
Business outlook

Pros

I joined Touchdown as a graduate and have felt genuinely supported from day one. The team makes coming into the office something I really look forward to and creates a welcoming, collaborative environment. It might sound cliché, but you really do succeed as a team here. Your efforts and wins are recognised, which is motivating and encourages you to want to keep growing in your role. In a relatively short space of time, I’ve already achieved a lot that I’m proud of across different clients, and it’s been amazing learning about a wide range of industries and seeing the different ways technology shapes the world around us. That exposure, alongside the trust you’re given, makes the work feel meaningful and keeps things interesting day to day. Having both a mentor and a line manager means I feel consistently supported both professionally and personally. Any worries or challenges are listened to and acted on (when needed) in a constructive, non-judgemental way. This attitude runs across the whole company, with everyone working together towards shared goals. Senior leadership are also approachable and trusting, giving you the confidence and independence to get the job done. The team socials are another highlight and have led to some of my best memories at the company so far. They create real opportunities to connect with colleagues, which really strengthens relationships across the business. The salary is very competitive and progression allows it to grow quickly (on par with, and often exceeding, many London salaries). The hybrid working structure also supports flexibility and a strong work–life balance. One thing I particularly love is the “colour analysis” you complete when you join. It’s a professional personality exercise that helps you understand how you work best and how your team can support you. In my second year at Touchdown, it’s still something I find genuinely useful for understanding what motivates me and how I can continue developing as I gain more experience in my role. I think it's also worth mentioning that the senior leadership team has changed and adapted since I joined. The structure was very different during the times that previous reviews were left, and I would highlight that the support and environment as a whole is now nothing other than positive and welcoming. I would strongly recommend Touchdown as a company to work for to anyone I know, but especially for graduates as you begin your career.

Cons

I struggled to identify any cons to be honest, so instead I will highlight the below: - The role can be fast-paced at times so organisational skills are essential. - I would also say you need to be self-motivated, whether that be in your career progression, learning about new clients, or simply managing your workload - you are responsible for your own success. - There will be clients who are not always the easiest to work for, but this is when the team environment is so important. Having people around that pick each other up, figure out a way forward, and build resilience as a team is what makes this a challenge to list as a con. If anything, it's great experience and professional development.

Explore other reviews about Touchdown PR

5.0
Feb 9, 2024
Recommend
CEO approval
Business outlook

Pros

The company has really great synergy, which can go a long way in your day-to-day and long-term career... seriously. There's obvious/transparent growth potential with review cycles in the spring and fall. Healthy support from the executives down to middle management. GREAT co-workers. Hybrid work, or remote based on where you are (US HQ is in Austin; UK in Basingstoke). They train you really well on the ins and outs of PR, tech, and the business industry/markets at large. Very supportive of work-life balance (I've been slapped on the wrist a few times for working overtime). REALLY good PTO. There are 2-3 company-wide check-ins per week with weekly kickoffs, trivia, and company shoutouts, which makes the company feel close. Lots of opportunities to learn and attend outside media panels. The company now has a yearly wellbeing stipend. Overall, a great work experience and a great entry into PR!

Cons

The pay is pretty dismal, not going to lie... It could be worth it to cut your teeth and get into PR, but it's definitely not for the money. I know employees who have gotten second jobs and others who have sold their plasma to make ends meet... yikes. Definitely a low on diversity. There are also ebbs and flows with workload where you feel like there's nothing to do and then many times where you feel like there's way too much to do.

2.0
Oct 28, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- You’ll learn a lot quickly and gain solid foundational PR experience. - Opportunity to build media relationships with well-known outlets. - A few genuinely kind and talented coworkers who try to support each other despite the culture.

Cons

Micromanagement is constant, and junior employees are overloaded with unrealistic expectations and impossible deadlines. The rules are inconsistent, favoritism is blatant, and speaking up about unfair treatment often backfires. Some managers are unprofessional, inappropriate, and clearly on power trips, while others are just stretched too thin to lead effectively. You can work late, deliver great results, and still feel like it’s never enough. The culture rewards compliance, not creativity, and it’s hard not to feel anxious every single day. What’s worse is the inconsistency, the same leaders who insist on office attendance often work fully remote themselves, many not even based in Texas. It’s frustrating to be required to sit in an empty office just to join Zoom calls all day when collaboration doesn’t actually happen in person. It is a culture of “do as I say, not as I do.” And when it comes to HR at Ruder Finn, (Touchdown’s parent company) things only get worse. Complaints aren’t handled seriously, responses are defensive and dismissive, and there’s a clear lack of empathy or accountability. The HR team treats people like liabilities, not humans. And if you don’t believe me, ask half the team who left within just a few months. That kind of turnover doesn’t happen in a healthy environment, it happens when people are burned out, underappreciated, and tired of the toxic culture. I genuinely believe I did everything I could to succeed here, but this environment makes that impossible. There are far better agencies out there that value balance, respect, and actual people-first culture, this is not one of them.

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