Toxic Work Environment - Don't go down with the ship - Anonymous employee TouchTunes Employee Review

1.0
Apr 28, 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Manager level employees are great to work with!

Cons

Leadership is extremely disconnected from rank and file employees. It's like they are working for a different company. Out of touch. Company is not loyal to employees. Laid off 4% of workforce due to revenue declining, then months later bought a bar dartboard business. No growth opportunities. CEO is only looking out for himself.

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TouchTunes Response
2y
Thank you for sharing your thoughts. As you know, I’m a big believer in feedback and I’m glad that you’ve taken the time to share yours. We did, as you mentioned, eliminate a very small number of roles earlier this year, even as we hired in other areas. Company strategies do change over time and sometimes those changes come with adjustments to our team. We did also acquire Arachnid 360’s darts business, the largest darts business in North America, and we’re quite excited about how transformative that acquisition can be for TouchTunes. Our business is growing, through both our jukebox business and our new darts business, and while our reorganization and our acquisition both happened earlier this year, both are reflections of that growth, not otherwise correlated. I appreciate knowing how you interpreted the timing, and your impression of our leadership team, because that will help us more clearly communicate with our teams in the future. And I wish you the best of luck with your next opportunity.

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5.0
Jan 29, 2026
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CEO approval
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Pros

Really great people managers here. Interesting work and a cool product!

Cons

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1.0
Oct 16, 2025
Recommend
CEO approval
Business outlook

Pros

- hybrid environment - comunter benefit

Cons

- Toxic Leadership Culture: Incompetent, egotistical, and narcissistic management that fosters fear rather than collaboration. - Zero Upward Mobility: No clear career paths or growth opportunities; promotions and recognition are rare or politically driven. - Miserable Work Environment: Employees, especially those who’ve been there long-term, appear burned out, disengaged, and deeply unhappy. - Soul-Sucking Atmosphere: The energy is heavy, draining, and creatively stifling — it feels like survival, not inspiration. - Widespread Negativity: Teams spend more time gossiping, complaining, or blaming others than actually collaborating or problem-solving. - Divisive Leadership: Leadership preaches values like inclusion and teamwork but acts in the opposite way — creating silos and favoritism. - HR Complicity: HR prioritizes protecting toxic management over supporting employee well-being or addressing serious workplace issues. - Culture of Fear and Bullying: Bullies are rewarded and thrive in the environment, while kind, collaborative, and talented people often leave. - Lack of Accountability: Poor performers in leadership roles face no consequences; bad behavior is normalized. - Hypocritical “Culture” Messaging: Company values are used as PR slogans, not guiding principles — nothing authentic about the “people-first” narrative. - Rampant Discrimination: Racism, Islamophobia, and other forms of bias are openly tolerated or ignored by leadership — creating a hostile environment for anyone outside the “inner circle.” -Declining Business & Outdated Product: Revenue continues to fall because the product is irrelevant in a changing economy — especially during a recession. Leadership refuses to innovate or face reality. - Overall Dysfunction: The company is a case study in how not to run a business — a revolving door of talent, crumbling morale, and no vision for the future.

5
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