Great place to work - Anonymous employee TouchTunes Employee Review

4.0
Oct 26, 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible work hours. Great people. Forward thinking.

Cons

Some internal software, tools, and processes are out of date.

avatar
TouchTunes Response
3y
Thank you for your feedback. I agree that we have great people on our team! Improving internal software and tools is something that you always have to work at as the business and technology evolve. I am pleased to share that since your review was posted, we have deployed a new web-based BackOffice tool for our Inside Sales team, integrated DocuSign into our CRM, and are testing an automated process to transfer jukebox ownership when an operator buys a route. Lots more to do, and we will keep working at it. -Ross, CEO

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Pros

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Cons

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1.0
Oct 16, 2025
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Pros

- hybrid environment - comunter benefit

Cons

- Toxic Leadership Culture: Incompetent, egotistical, and narcissistic management that fosters fear rather than collaboration. - Zero Upward Mobility: No clear career paths or growth opportunities; promotions and recognition are rare or politically driven. - Miserable Work Environment: Employees, especially those who’ve been there long-term, appear burned out, disengaged, and deeply unhappy. - Soul-Sucking Atmosphere: The energy is heavy, draining, and creatively stifling — it feels like survival, not inspiration. - Widespread Negativity: Teams spend more time gossiping, complaining, or blaming others than actually collaborating or problem-solving. - Divisive Leadership: Leadership preaches values like inclusion and teamwork but acts in the opposite way — creating silos and favoritism. - HR Complicity: HR prioritizes protecting toxic management over supporting employee well-being or addressing serious workplace issues. - Culture of Fear and Bullying: Bullies are rewarded and thrive in the environment, while kind, collaborative, and talented people often leave. - Lack of Accountability: Poor performers in leadership roles face no consequences; bad behavior is normalized. - Hypocritical “Culture” Messaging: Company values are used as PR slogans, not guiding principles — nothing authentic about the “people-first” narrative. - Rampant Discrimination: Racism, Islamophobia, and other forms of bias are openly tolerated or ignored by leadership — creating a hostile environment for anyone outside the “inner circle.” -Declining Business & Outdated Product: Revenue continues to fall because the product is irrelevant in a changing economy — especially during a recession. Leadership refuses to innovate or face reality. - Overall Dysfunction: The company is a case study in how not to run a business — a revolving door of talent, crumbling morale, and no vision for the future.

5
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