Happy and Content - Technical Service Representative TouchTunes Employee Review

4.0
Jun 28, 2017
Recommend
CEO approval
Business outlook

Pros

Family oriented and friendly atmosphere. Great benefits and wonderful perks.

Cons

Since there are always cons to every job its up to you to determine your own cons.

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TouchTunes Response
8y
Thanks very for your review and your long time service to our company. Technical Service Reps (TSR's) are truly on the front lines of our business, going on site at venues across the country to ensure our products deliver value for all our customers. I glad you find our company atmosphere family-oriented and friendly, as I think that is really important. You do much better work and enjoy yourself so much more when you like the people you work with.

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5.0
Jan 29, 2026
Recommend
CEO approval
Business outlook

Pros

Really great people managers here. Interesting work and a cool product!

Cons

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1.0
Oct 16, 2025
Recommend
CEO approval
Business outlook

Pros

- hybrid environment - comunter benefit

Cons

- Toxic Leadership Culture: Incompetent, egotistical, and narcissistic management that fosters fear rather than collaboration. - Zero Upward Mobility: No clear career paths or growth opportunities; promotions and recognition are rare or politically driven. - Miserable Work Environment: Employees, especially those who’ve been there long-term, appear burned out, disengaged, and deeply unhappy. - Soul-Sucking Atmosphere: The energy is heavy, draining, and creatively stifling — it feels like survival, not inspiration. - Widespread Negativity: Teams spend more time gossiping, complaining, or blaming others than actually collaborating or problem-solving. - Divisive Leadership: Leadership preaches values like inclusion and teamwork but acts in the opposite way — creating silos and favoritism. - HR Complicity: HR prioritizes protecting toxic management over supporting employee well-being or addressing serious workplace issues. - Culture of Fear and Bullying: Bullies are rewarded and thrive in the environment, while kind, collaborative, and talented people often leave. - Lack of Accountability: Poor performers in leadership roles face no consequences; bad behavior is normalized. - Hypocritical “Culture” Messaging: Company values are used as PR slogans, not guiding principles — nothing authentic about the “people-first” narrative. - Rampant Discrimination: Racism, Islamophobia, and other forms of bias are openly tolerated or ignored by leadership — creating a hostile environment for anyone outside the “inner circle.” -Declining Business & Outdated Product: Revenue continues to fall because the product is irrelevant in a changing economy — especially during a recession. Leadership refuses to innovate or face reality. - Overall Dysfunction: The company is a case study in how not to run a business — a revolving door of talent, crumbling morale, and no vision for the future.

5
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