Carpe Diem - Anonymous employee TouchTunes Employee Review

3.0
Mar 26, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

While music related, you're really getting the opportunity to work in the currency-activated amusement and vending business. The industry is made up of products such as pool tables, dart boards, pinball machines, ATMs and Jukeboxes, which are place and serviced in locations like bars, restaurants, and family entertainment centers. This is comparatively different from companies like Pandora, Spotify and other digital music service providers, with products that can be consumed anywhere. Learn more at www.amoa.com.

Cons

The autonomous nature of a lucrative Jukebox business has created a comfortable and defensive mindset within leadership, plaguing the organization and most importantly a wave of intelligent youth that has lead to turnover.

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TouchTunes Response
8y
Thanks for your feedback. I appreciate you providing some additional context on our business. Outside of gambling, we are the largest player in the amusement and vending industry by far. Location-based entertainment businesses like ours are awesome, profitable and digital technology only enhances the business, as opposed to disrupts it. I hear your message of "be more innovative" loud and clear and I am very pleased with our progress in the more than 2 years since you posted this review. Our partnership with Foursquare is a great example of this. We use their technology to provide personalized in-app messages to users when they are in a location with a jukebox (e.g., You like Kendrick Lamar, he is popular in this location, why don't you play a track). It gets a great response from our users and is frequently cited as the most compelling location-triggered messaging in the market today.

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5.0
Jan 29, 2026
Recommend
CEO approval
Business outlook

Pros

Really great people managers here. Interesting work and a cool product!

Cons

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1.0
Oct 16, 2025
Recommend
CEO approval
Business outlook

Pros

- hybrid environment - comunter benefit

Cons

- Toxic Leadership Culture: Incompetent, egotistical, and narcissistic management that fosters fear rather than collaboration. - Zero Upward Mobility: No clear career paths or growth opportunities; promotions and recognition are rare or politically driven. - Miserable Work Environment: Employees, especially those who’ve been there long-term, appear burned out, disengaged, and deeply unhappy. - Soul-Sucking Atmosphere: The energy is heavy, draining, and creatively stifling — it feels like survival, not inspiration. - Widespread Negativity: Teams spend more time gossiping, complaining, or blaming others than actually collaborating or problem-solving. - Divisive Leadership: Leadership preaches values like inclusion and teamwork but acts in the opposite way — creating silos and favoritism. - HR Complicity: HR prioritizes protecting toxic management over supporting employee well-being or addressing serious workplace issues. - Culture of Fear and Bullying: Bullies are rewarded and thrive in the environment, while kind, collaborative, and talented people often leave. - Lack of Accountability: Poor performers in leadership roles face no consequences; bad behavior is normalized. - Hypocritical “Culture” Messaging: Company values are used as PR slogans, not guiding principles — nothing authentic about the “people-first” narrative. - Rampant Discrimination: Racism, Islamophobia, and other forms of bias are openly tolerated or ignored by leadership — creating a hostile environment for anyone outside the “inner circle.” -Declining Business & Outdated Product: Revenue continues to fall because the product is irrelevant in a changing economy — especially during a recession. Leadership refuses to innovate or face reality. - Overall Dysfunction: The company is a case study in how not to run a business — a revolving door of talent, crumbling morale, and no vision for the future.

5
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