A broken culture that needs fixing - Anonymous employee Total Expert Employee Review

1.0
Feb 11, 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are free snacks at the office and unlimited PTO.

Cons

Total Expert says they are "people first" and "support continuous learning", "share the credit for being successful", etc. It's the complete opposite. The executive team and leadership do not care about their people and don't put us first. Sure, free swag or cookie boxes are cool... but if you ask for them to support you in a learning opportunity, they'll say no. They will ignore you. If you ask for a promotion or want to switch departments, no. If there are awards, it's always the same handful of people that win. "We consistently introduce and contribute to new ideas, products and processes." I'd argue they take innovation to an extreme, negatively impacting the product. Leadership doesn't care about enhancing the platform. Instead, they're rushing from release to release, trying to push new features out as fast as possible. Everything is breaking behind the scenes, and our customer-facing teams are taking the brunt of it. There has been massive turnover in the past few months. We're tired, underpaid, and no one is happy.

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Total Expert Response
4y
We are People First and we absolutely do support continuous learning. The People Ops team rolled out LinkedIn Learning last year. This valuable resource is available to all employees and offers a range of career development and learning opportunities, and more importantly empowers employees to independently explore interests and gain skills. At Total Expert we encourage managers to guide employees on their career development goals, including promotion and transfer opportunities. That is built into our review process as well. We are proud to say that 20% of our staff transferred to new departments or were promoted last year. Total Expert publicizes all open positions in the organization via our Applicant Tracking System, Lever.

Explore other reviews about Total Expert

5.0
Jan 27, 2026
Recommend
CEO approval
Business outlook

Pros

- Immediate ownership, not typical entry-level 'busy work.' - Leadership team is accessible and highly transparent with expectations. - CEO sets a very high bar for leadership which had obvious impact on teams. - Collaborative environment, support when needed. - Awesome workspace and perks. - Palpable culture of excellence and healthy growth-oriented competition

Cons

- Fast learning curve, not for everyone - Startup speed/demands can feel overwhelming at times

4.0
Apr 22, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Hybrid work environment, good time off policy. Software that works. Solid team environment.

Cons

Management is not the best in some departments. Others are great. Hit or miss.

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