Reservations Agent - Anonymous employee Topaz Services Employee Review

1.0
Jun 15, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working from home, friendly co workers.

Cons

Overworked and under paid, no benefits. Have to remember over 100 hotels booked on multiple systems all over the country, but no compensation beyond 12 dollars an hour, the hotels who work with them should be aware of how poorly run on the agent side Topaz truly is all the management is nice I will say that so that's why they get away with such low labor wages for the amount of work you must put in and there will be no raises ,had co workers who had been with company over 5 years up to 15 years with no raises

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5.0
Dec 14, 2024
Recommend
CEO approval
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Pros

Great people to work with Free hotel stays Outstanding supervisors Supportive tech staff

Cons

Multitasking required Constant positive engagement with callers a requirement

2.0
Mar 25, 2025
Recommend
CEO approval
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Pros

Predictable Positive team Some callers made your day

Cons

Average pay Not so flexible Didn't encourage advancement

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