Pros
My first year at Toolio as the VP of Customer Success has been incredibly rewarding. It’s the kind of place where you can really see the impact of your work, and you’re surrounded by smart, driven people who are all working toward a shared goal. Toolio is in an exciting growth phase, and it feels like there’s no shortage of opportunities to make a difference. Whether it’s figuring out how to improve processes, scaling the team, or creating amazing experiences for customers, there’s always something meaningful to work on. If you like solving problems and building processes and hiring great people, you’ll thrive here. The leadership team is focused and customer-driven, which creates a strong sense of purpose. Opinions are valued, and there’s a real emphasis on collaboration - at the same time there is a data driven focus to ensure we are making the right decisions. You can tell people genuinely care about the work and each other.
Cons
No job is without its challenges. The company is growing fast, so not everything is fully structured yet—but that’s part of what makes it exciting. If you’re someone who likes building and enjoys rolling up your sleeves to figure things out, it’s a great place to be. Overall, Toolio is perfect for people who want to be part of a company with big ambitions, plenty of room to grow, and a lot of heart. It’s not just a job—it’s an experience that leaves you better than when you started.