Most Americans and start ups believe that the private sector can manage any type of business better than the government, but this is not the case in healthcare and especially from what I've see during my time in Titanium health.
- There is a serious disconnect between leadership and the care coordinators (which make up most of the Titanium extra staff). Leadership does not understand the day-to-day duties of care coordinators. Rather, they evaluate performance by quantity of interactions they can bill to insurance companies. This is the problem with profit-centered healthcare organizations, and it gets in the way of providing quality care for our clients.
- The work load is intense and you are given around 50 clients to contact a month, which is a lot considering you connect members with food, housing, transportation resources etc.. In order to meet daily quotas, most care coordinators have to forgo the breadth of quality care
- The paper work required for each interaction is A LOT and can be exhausting. Yet another thing that eats away at our time
- I understand that Titanium is a new company, but it has not prioritized building relationships with community organizations around them. How do we connect clients with the proper resources for housing, drug/substance counseling, if the care coordinators are not sure what is available or who to contact. If our job is providing resources... why don't we know what resources are available?
- More recently, the CEO sent out a company email that was incredibly tone-deaf of the current political climate. Many care coordinators took offense, and the subsequent apology was weak. The situation was emblematic of the disconnect between leadership and CC's, and leadership that isn't well-versed enough in the mechanics of healthcare .. and general social equity?
