Pros
• Well-known brand in New Zealand
• Stable weekly hours and reasonable base pay
• Free ice cream for staff
Cons
• Poor leadership on the afternoon shift
• The line manager often communicates disrespectfully and refuses to address team members by name
• Feedback is not welcomed, and the team works under constant pressure and micromanagement
• Staff reviews and feedback processes are sometimes monitored, compromising employee honesty
• Very little recognition or support for frontline workers