Terrible office culture, awful client service - Anonymous employee Time Out Group Employee Review

Good ideas are welcomed from the bottom up, and you can make a real difference. The team is great and managers care.

Growth mode comes with challenges.

2 days working from the office

Disorganized, chaotic, and unprofessional. Employees are given very little structure or direction, with no clear strategy documents or company-wide guidelines to reference. Questions and concerns about projects, performance goals, or the company’s wellbeing go unanswered a majority of the time since management typically doesn’t know, creating constant confusion within teams. Growth at this company is not prioritized. You have to beg for a raise or promotion, with it typically being denied due to "lack of budget.” Every couple of months there’s another round of layoffs where talented workers are let go and employees are expected to do the jobs of 2-3 people, but they are never compensated for it. At the same time, the company continues to hold on to underperforming employees who contribute little, creating frustration for high performers and negatively impacting overall morale, productivity, and team culture. When concerns are raised directly, they are often met with confusion or defensiveness from management, which leaves employees feeling dismissed, rather than supported. In most cases, issues are acknowledged temporarily but then deprioritized without resolution, contributing to a culture where communication feels ineffective and employee concerns go unaddressed. The cherry on top is how horrible the NYC office culture is. The office itself is a small room with 1 singular conference room, a kitchen that is consistently filthy, and space that is almost always cluttered with equipment and garbage. The fridge and dishwasher are old and wreak of mold and spoiled food yet no one seems to care about replacing them. Since there is no office manager or HR team that is consistently present in the office, there have been times where the office has not had water for multiple days and we’ve needed to run out and personally buy gallons of water. A handful of employees treat the office space like their own apartment, leaving dirty dishes in the sink for others to clean and letting their food rot in the fridge uncovered, which shines light on the issue that Time Out seems to constantly make: hiring the wrong people. It’s clear that the company is grasping for straws and trying to stay relevant (and failing miserably.) What was once considered a culturally influential brand has noticeably lost almost all of its “cool factor.” The result is an exhausting work environment defined by constant changes, lack of direction from management, and ongoing instability. I would highly caution anyone who is considering applying for or accepting a role at this company and I would encourage you to run the other way.