Awful Management & Team Leads - AVOID!! - Client Solutions Manager TikTok Employee Review

2.0
Jul 7, 2024
Recommend
CEO approval
Business outlook

Pros

Free food - not good food so I usually stay well clear and avoid eating in the office however, it’s free Nice office Looks good on cv

Cons

- Poor management overall - they do not care about client solutions team as they favour the sales partnerships team and always put them first before us. - Too much internal politics - very cutthroat everyone is out for themselves and will do anything to throw others under the bus. - Untrustworthy employees - several instances where sales team lie and have been caught out in their lies which ultimately damages other people’s mental health with no action taken. - Bully culture from senior managers (CST Leads) - often and frequent bullying, managers will ignore and overlook everything as do HR. They are all aware but choose to not tackle issues caused by their favourites or due to them being the bully themself. - ER team also overlook and dismiss reports of bullying which I extremely disappointing. - Lacks transparency of job levels - someone on a job level 2-4x higher than mine are doing the exact same job with the exact same responsibilities. - Performance reviews are a formality and are not taken serious. Everyone uses chat gpt and makes up projects for them to include and sound good. Managers must pick someone to grade a minus despite good performance and overall performance reviews do not lead to any increases in compensation! - Unrealistic targets set by sales operations teams. Expectations of mass growth with 0 rationale (sometimes client portfolios have decreased dramatically, yet you will still see an unrealistic increase in quarterly targets. - Stressful

Explore other reviews about TikTok

2.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Pay is level with industry and actual work is somewhat interesting depending on the team you're on

Cons

In my experience, career growth can feel very limited if you are not part of the dominant internal language and cultural network. A significant amount of important context, communication, and decision-making happens in Chinese, which can make non-Chinese-speaking employees feel excluded from key conversations and promotion opportunities. The environment did not feel as inclusive as it should be for a global company. Advancement often felt less tied to performance and more tied to whether you were connected to the right groups or able to operate fluently within the Chinese-speaking side of the organization. Over time, it felt like non-Chinese-speaking employees had fewer long-term career paths and were at risk of being replaced by people who could better fit that internal operating model. Things also move very slowly because employees are often given access only to the bare minimum needed to do their jobs. There is a heavy push toward using AI tools, but in practice it can make it harder to get help from real people. Instead of getting quick support, you often have to spend time going through AI bots or internal tools before getting a useful answer.

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