3.0
Sep 28, 2022
Current employee, more than 5 years
South Windsor, CT
Recommend
CEO approval
Business outlook
Pros
Able to work independently. Don't feel micromanaged. Team environment.
Cons
Incentive plan was designed to be unreachable. All reps receive about $70/month in bonus pay which is ridiculously low. In order to make a sufficient bonus pay you have to touch 17+ orders per hour. Which isn't feasible in a contact center. Each order issue spans 5-8 minutes minimum so the most a superior agent can reach is 12/hr. This hold all reps in that $70 bonus pay zone each month.