Pros
The corporate culture ideals are good in theory. You'll find friendly coworkers and nice people to work with. TicketNetwork is an innovative company. They do have decent benefits now (finally). Health insurance benefits are pretty good, decent amount of PTO and sick time, good 401k.
Cons
Management is terrible. If you have a nice manager at TicketNetwork, consider yourself lucky. Upper management is very arrogant. Some of middle management should not be in middle management. They need proper manager training. If you are a favorite, you will get pay increases even if you don't produce results - this is the reality. My coworker makes over $10,000 more than I do and we do the same job and have the same title. HR is very unorganized and has no idea what is going on. Their weather policy is also pretty terrible. They make call center employees risk their lives to come to work in dangerous conditions (even when the governor has released federal employees). We only make $12 an hour (pretty pathetic, i know), so we can't afford to buy big trucks or SUVs like our COO. Even though the company allows hotel stays for employees, you still have to drive to the hotel, any my car just barely made it there. I was honestly very scared. Also, even if we use OUR Paid Time Off to cover the snow day we miss, it still counts as an unexcused absence against us. How does that even make any sense?