Bad experience, 10 year start-up still trying to figure it out - Anonymous employee TicketManager Employee Review

1.0
Jan 16, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some really great people to work with, gym membership, cool events, fun office centered around sports. Management is passionate about sports and what they are selling.

Cons

Company has changed its name 3-4 times since it begun 10 years ago, clearly still trying to figure out what they are even selling. Most management came from StubHub and sports companies so they are really ticket sales driven and don't know much about selling software. Hiring people with little experience to sell into enterprise companies with long sales cycles. Barely anyone achieved quotas and made commission - takes almost 5-6 months to even close first deal. Not much training: training was to read books like tony Robbins and study on your own time for 4 weeks. Long work days, required to be in 7-5. Management really didn't listen to employees complaints and hardships. Sink or swim company. CEO is always right, didn't matter what anyone else thinks or says; A very difficult people to work for. Witnessed him scream into a sales employee's ear to "speak up" while that person was leaving a voicemail to a prospect - it's crazy to think that is happening and no one does anything about it. Most of these posts on Glassdoor are all written on the same days because CEO made people go write reviews. Still a start-up after being in business for 10 years, but finally spruced up product and website. With all of this being said, there is some great people there that are happy. They are starting to grow more, so this could all be getting better in the future.

Explore other reviews about TicketManager

5.0
Feb 6, 2025
Recommend
CEO approval
Business outlook

Pros

The work you put in is what you get out. You can move up if you put in the work and the care.

Cons

Too fun of a work environment

1.0
Nov 12, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You work in “sports”, really just a software sales company. Food in the office, (mandatory) company outings and unlimited PTO is really the extent of the pros.

Cons

Incompetent management is the number one worst part of this company. Most people in management this was one of their first jobs, have never been formally trained. Everything is always on fire, the goal post is always shifting and it’s always your fault if you get something wrong….even if you were never told about it. The disrespect and lack of trust that runs through this company is really insane. You’re not treated like an adult and there’s virtually no flexibility. Most people who work here and so stressed out, over worked and scared to voice any of their real opinions. This is because they hire mainly new grads because they’re moldable and they don’t have context into what a good company culture actually is. Run away….

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